Support

We're a small team and read every message.

Contact

Email AstraveilVR@gmail.com. Please include your duelist name, your platform (Steam or Epic Games Store), and what happened. Screenshots help.

Report a player

In an online duel, press Report next to the microphone button and choose a reason. The player is muted and blocked for you straight away, and an email to us opens with the details - press Send so we can act on it.

Purchases

Purchases go through Steam or the Epic Games Store. Items unlock the next time you open ASTRAVEIL. If something you bought hasn't appeared, restart the game while signed in to the same store account, then contact us if it's still missing. Refunds are handled by the store you bought from.

Delete your data

Email us with your duelist name and we'll delete your online data (player ID, leaderboard scores and friends list) within 30 days. See the Privacy Policy for details.